Man whose fragile parcel arrived ‘broken beyond repair’ furious after watching CCTV
CCTV footage shows the moment a DPD delivery driver takes a photo of a fragile parcel to prove it has been successfully delivered – before “launching” it over a six foot wall.
Jonathan Ward sold a £625 fabric printer on eBay and said he posted it to the buyer in a box covered in eight stickers marking it as fragile and delicate to ensure it was carefully handled.
But he said he was horrified when the buyer told him the printer – which had been bought to make face masks – had arrived ‘broken beyond repair’.
Security cameras from the address captured the delivery driver taking a ‘proof of postage’ photo before lifting the 25kg parcel to head height and pushing it over a wall.
A second video shows it falling on the other side and landing on a metal staircase, where Jonathan said the irreparable damage had been caused.
The parcel was left behind a chemist located below the flat it had been sent to and was found by a member of staff later in the day, who informed the recipient upstairs.
But Jonathan claims he was forced to fully refund the buyer himself after DPD ignored his appeals for help.
He said: “It’s disgraceful. They now won’t reply to my emails – they’ve cut me off completely. They are just driving me round in circles and want nothing to do with it.
“They need to take responsibility of what they’ve done.
“It’s not just a normal printer, it’s a printer for clothes and it was expensive – I’m £650 out of pocket now.
“It’s not like it accidentally fell out the back of his van – he wilfully launched it.”
Jonathan said he was only refunded the £17.99 express delivery charge to take it from Bournemouth to the buyer in London.
A spokesperson for the DPD said a full investigation is now underway, with a statement reading: “At DPD we take customer service and the behaviour of our staff very seriously indeed, which is why we’ve topped the Money Saving Expert parcel delivery customer satisfaction poll for the last seven years.
“Clearly, the experience here falls a long way short of what we would expect from our drivers.
“We are carrying out a full investigation and we will always take firm action where the conduct of our people is found to be below our high standards.
“We are also in contact with the parcel recipient to resolve the situation fully.”
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