Families fume TUI Lapland holiday will be like ‘visiting Santa in jail’ due to Covid-19

Families fume TUI Lapland holiday will be like ‘visiting Santa in jail’ due to Covid-19

 

Families have slammed a holiday giant after introducing new coronavirus measures on pricey £500 “once in a lifetime holiday” to lapland.

They claim TUI’s trip to Finland this year will be like “visiting Santa in jail”.

The holiday company revealed yesterday that children will have to socially distance from Santa during their trip to Rovaniemi this season.

Santa will now be sat behind a see-through screen – similar to those in prisons – while elves around him will have to socially distance themselves while wearing their festive face masks.

Parents who have already booked the trip last year received emails informing them that their holiday to Lapland will still be going ahead with new safety measures.

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Enraged mums and dads took to social media to voice their complaints likening their trip to “visiting Santa in jail” after initially being promised more.

Several parents took to social media condemning the company for going ahead with the trips instead of offering refunds.

The company has given them the choice to go-ahead with the planned trip or cancel and rebook for Christmas 2021.

TUI are expected to relaunch for the 2021 trip to Lapland next week and have already listed the “Search for Santa Day Trip” starting from £466 per person.

The email thanked customers for their patience, before writing “A holiday to Lapland is the trip of lifetime – the one place where little ones can spend time with Santa on his home turf.

“There’s nowhere better to get into the Christmas spirit” and they then state they introduced new measures, adding: “You will meet Santa, and we’ve taken some extra precautions to keep both you and him safe.

“When you visit him, children will not be able to sit on his lap, and there will be a plexiglass window to separate Santa from families.

“Face masks will be required where social distancing cannot be maintained.

“Everyone over the age of 15 will be required to wear a mask in Finland, this includes Santa’s elf helpers.”

They then reassured families that the husky, snowmobile and sleigh rides will still go ahead but the cooking decorating will not run in order to limit close contact.

Stephen Livens from Liverpool reacted to the news on Twitter writing: “So visiting Santa in Lapland is gonna feel like visiting Santa in jail – separated by plexiglass.

“My eight year old is gonna love that experience. Damn Covid.”

Kris Wigfield, from Sheffield wrote: “TUI have just sent me an email to assure me my family holiday – ‘trip of a lifetime’ – to Lapland is still on.

“Holiday of a lifetime. Let your kids meet Santa from behind a Perspex screen. And don’t forget to wear your masks.

“I really don’t think so TUI, do you?”

Laura Lawson from Scotland wrote: “Finally got and update from TUI about Lapland in December.

“I was hoping for a cancellation but they are planning on going ahead with it and doing a Santa visit with a glass screen.

“Definitely not going on the most expensive holiday ever and not getting everything we paid for.”

Vicky Ford took to Facebook to say: “All the way to Lapland to visit Santa in jail this is not what I agreed to when booking.

“They said we can move to Dec 21 but my son will be 5 then at school. Does anyone know if I have a chance at getting a refund?”

Rachel Smith wrote: “Santa in Jail”. Love it.”

Nicola Gorman said: “How sad! So glad we got to go last year! I would probably delay and take unauthorised absence for my little one. Good luck!

TUI has been approached for comment.

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