Dad given positive coronavirus test – only to find out it wasn’t his result
A dad who was told he had tested positive for coronavirus and cancelled his family holiday, is fuming after being told he’d been sent someone else’s result.
Adam Bell should have flown to Madeira on Monday with his wife and two-year-old daughter.
But a government track and trace mix up left him scrambling to cancel the 7-day break less than 24 hours before they were due to set off.
The error could leave Adam £1000 out of pocket, Yorkshire Live reports.
As part of the Portuguese island’s protocol, all those who visit for a holiday have to take a coronavirus test 72 hours before they’re due to arrive.
Alternatively, once on the island, people can self-isolate for 12 hours and then take a test.
“I got my dates mixed up and we took an NHS test on Thursday. Both me and my wife came back negative,” said Adam, who lives in Lepton.
“But when I tried to upload them to the ‘Madeira safe’ website they came back as invalid as they weren’t done within the 72 hour window.
“Luckily we had a back-up home NHS test kit so I did that on Friday and sent it off in the post. My wife’s came back as negative but on Sunday at 3pm my result came back as positive.”
Following the alarming news, Adam cancelled his holiday with Jet2 and informed the insurance company that he and his family wouldn’t be travelling.
The 36-year-old also informed a local pub and golf course he had visited over the weekend that he had tested positive for coronavirus, as well as close friends that he had been in contact with.
But Adam was contacted again by track and trace yesterday afternoon who revealed the test results he had received were not his.
“They called and said, ‘we’re really sorry, but the test you received was wrong and void, you’re not positive for Covid’,” said Adam.
“My track and trace is now showing somebody else’s test results, I’m still showing on the app as someone who supposedly has coronavirus.”
Adam added he and his family are “devastated” that the mix up has cost them their week away.
“My wife was a little anxious about going because of the situation with Covid but following the decision I’ve had to make she’s heartbroken,” he said.
“My two-year-old loves her holidays and she’s now constantly asking when we’re going.”
And he raised concerns he wouldn’t be able to claim back the large amount of money he had forked out on the holiday. “The reason I cancelled the holiday was because I received a text to confirm I was Covid positive,” he said.
“My insurance would have supported me for that but now it’s up in the air because the test was incorrect. I may be £1,000 down because of it.”
A Department of Health and Social Care spokeswoman said: “Only people with coronavirus symptoms – a high temperature, a new, continuous cough or a loss or change in sense of smell or taste – are eligible for a free test.”
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